Conditions_Preya
General Conditions of Sale - Customers
Updated on 03/2025

These General Conditions of Sale (GTC) and General Conditions of Use (CGU) supervise the access, use and reservation of transportation services via the Preya.fr website , the mobile application, or directly with the Preya team. Any navigation or reservation implies full acceptance of these GTC and CGU.
Preya reserves the right to modify the General Conditions of Sale (CGV) at any time. The GTC applicable to the reservation of a service are those in force on the date of the firm service of the service (hereinafter "the reservation"), materialized by the reception by Preya of the written confirmation of the reservation.
As a transport company registered with the RCS de Créteil under number 952 019 370, Preya guarantees the good organization and the smooth running of the missions entrusted to it. For more information on the company, you can consult its official file on the French government's website at the following address: https://annuaire-entreprises.data.gouv.fr/entreprise/preya-952019370 .


1. Compulsory legal notices

1.1. Company identity Preya is a company registered in France with the following legal characteristics:
  • Legal form : SAS
  • Social name : PREYA
  • Headquarters : 24 rue Garnier Pagès, 94100 Saint-Maur-des-Fossés, France
  • SIREN ID : 952 019 370
  • SIRET identifier (siege) : 952 019 370 00016
  • APE code : 4932Z (Transport of travelers by taxis)
  • RCS (Trade and Companies Register) : 952 019 370 RCS Créteil
  • Intra -community VAT number : FR16952019370
  • Share capital : 1 052,00 €

1.2. Site host
  • Host name : Hostinger
  • Address : Hostinger Operations, UAB, Švitrigailos str. 34, Vilnius 03230, Lithuania
  • Contact : contact@preya.fr

1.3. Publication managers
  • Thomas BRUNEAU, Managing Director of Preya
  • Rémykaël CETOUT, founder of Preya

1.4. Editorial responsibility Preya is responsible for the edition and updating of the information on this site.
1.5. Contact
  • Email : contact@preya.fr
  • Phone : +33 7 44 30 14 79

1.6. Intellectual property All the elements present on this site, including texts, images, logos and graphic elements, are the exclusive property of Preya or are used with the authorization of their respective owners. Any reproduction, modification or dissemination without prior authorization is strictly prohibited.
1.7. Personal data and cookies information concerning the collection, processing and protection of personal data from users is detailed in our confidentiality policy
1.8. Applicable law & competent jurisdiction These legal notices are governed by French law . In the event of a dispute, the courts of the pre -registered office of Preya will have the sole competent.

2. Definitions

2.1. PREYA : Company registered with the RCS de Créteil under number 952 019 370 , having its registered office at 24, rue GARNIER Pages, 94100 Saint-Maur-des-Fossés .
2.2. User : Any natural or legal person accessing or using the Preya website.
2.3. Customer : Person having created an account on the site to reserve journeys or access the services offered by Preya.
2.4. PREYA Services : All the services offered on the website, including the reservation of journeys , the management of customer accounts , access to information and the connection with partner drivers.
2.5. Order : Reservation of transport service carried out by the Customer via the website, the mobile application, a quote, a transport voucher , or via requests made via a tool or marketplace , or directly from the Preya team.
2.6. Race price : total amount to pay for transport services, including preya service costs.
2.7. Site : Preya's website, accessible to Preya.fr

3. Acceptance of CGUs

  • By browsing or using the Site, the user fully accepts these CGUs .
  • If the user does not accept CGU, he is asked not to use the site .
  • Preya reserves the right to modify the CGUs at any time , the changes taking effect upon their online publication.
  • By continuing to use the site after modification, the user accepts updates.


4. Essential characteristics of services

Preya is a private transport agency specializing in the management of high -end transport services and sustainable mobility . premium, ecological travel solutions .
The services offered by Preya include:
4.1. Private transport services with drivers:
  • Private transfers :
    • Airports / stations ↔ Hotels, homes, companies , with premium service and personalized reception.
    • Urban and interurban transfers for quality and quality personal trips.
    • Long distance transfers to all destinations in France and Europe.
  • Provision of drivers and vehicles :
    • Renting a vehicle with driver for a defined period, with a flexible route and personalized service.
    • Solutions adapted to events, seminars, conferences and corporate trips <: b>.
  • Vehicles available :
    • Ecological vehicles (hybrid and electric) for sustainable mobility .
    • Premium sedans and luxury vehicles offering optimal comfort.
    • Spacious and high -end Vans for small groups and VIP transfers.

4.2. Management and support services:
  • Premium welcome with sign for transfers from airports, stations and hotels .
  • Advanced planning and shopping management via the Preya for real -time follow -up, with a dedicated team to ensure optimal support.
  • Management of high -end transport services : optimized coordination between drivers and customers to provide fluid and punctual service.
  • Centralized and simplified invoicing : payment management and emissions for bills for partner drivers and businesses.
  • Optimization of journeys for sustainable mobility , reducing the carbon footprint of travel while ensuring premium services.

4.3. Service coverage area:
Preya services are available mainly in Île-de-France, but also throughout French territory and in several European countries, in particular:
  • Germany
  • Swiss
  • Spain
  • Other destinations on request.


5. Access and use of the site

5.1. Site availability
  • The site https://preya.fr is accessible 24 hours a day, 7 days a week, subject to :
    • Scheduled interruptions for maintenance, update or improvement of the site.
    • Technical breakdowns linked to shortcomings of communication networks or accommodation suppliers.
    • Of force majeure as defined in these Terms (see section 5).
  • Preya strives to guarantee continuous availability of the site , but cannot guarantee uninterrupted access or the total absence of errors or technical bugs .

5.2. Maintenance and updates
  • PREYA reserves the right to:
    • Temporarily suspend access to the site to carry out maintenance operations, updates or modifications necessary for the proper functioning of the site.
    • Improve and update site features to optimize the user experience or to comply with legal or technical developments.
  • During these scheduled interruptions, Preya will inform users, as far as possible , via a message on the site or by email.
  • Preya cannot be held liable for the temporary drawbacks or the loss of data that may result from these maintenance operations.

5.3. Responsibility of Preya in the event of unavailability of the site
  • PREYA cannot be held responsible for temporary unavailability of the site due to:
    • Maintenance operations necessary to improve site performance.
    • Technical updates or functional developments .
    • Of the Technical breakdowns independent of his will, such as:
      • Maintenance operations necessary to improve site performance.
      • IT attacks (e.g. DDOS, hacking).
      • Service interruptions due to cases of force majeure .
  • In case of major technical failure impacting access to the site, Preya undertakes:
    • Inform users as soon as possible.
    • Implement the measures necessary to restore access to the site within a reasonable time.

5.4. Conditions of use of the site 5.4.1. Lawful use and legal compliance
  • The user undertakes to use the site in a lawful and responsible, respecting:
    • These CGU and CGV .
    • The legislation in force in France and in his country of residence, in particular the laws on intellectual property, the protection of personal data and the good practices of the Internet.
  • The user prohibits:
    • Access or attempt to access unauthorized parts of the site of the site.
    • Interfere with the proper functioning of the site by using viruses, malware, or any other harmful technological means.
    • Extract, collect or use personal data from other users without their explicit consent.
    • Publish, disseminate or transmit any illegal, defamatory, abusive, obscene, pornographic content , or infringing the rights of third parties.
5.4.2. Customer account security
  • The customer is responsible for the confidentiality of his identifier and his password.
  • Any use of the customer account with the identifiers and password is presumed made by the customer .
  • In case of Loss, flight, or fraudulent use of its identifiers, the customer must:
    • Immediately inform Preya to request the temporary blockage of the account.
    • Change your password as soon as possible.
  • Preya cannot be held responsible for the unauthorized use of the customer account due to negligence of the customer (eg password sharing, lack of securing access).
5.4.3. User behavior
  • The user undertakes to use the site in a courteous and respectful towards Preya, its partners and other users.
  • In particular, he undertakes:
    • Do not harass, threaten or infringe the dignity of other users or partner drivers.
    • Do not publish defamatory content , abusive, or encouraging violence, hatred or discrimination.
    • Do not use the site for spamming , phishing or for any unauthorized commercial activity.

5.5. Suspension and termination of access
  • PREYA reserves the right to suspend or terminate access to the site to any user or customer in case of:
    • Violation of these Terms.
    • Fraudulent or abusive use of the site.
    • Non-compliance with the laws in force.
  • The suspension or termination will be notified by email , specifying the reason and duration of the sanction .
  • In the event of final termination , the customer account will be deleted and the associated personal data will be deleted in accordance with the Privacy Policy.

5.6. Services changes and site access
  • PREYA reserves the right to:
    • Modify or delete services or functionalities of the site without notice.
    • Temporarily or permanently restrict access to the site or certain features.
  • These modifications can result from:
    • Technical updates to improve the performance or safety of the site.
    • Legislative developments requiring functional adjustments.
    • Commercial partnerships influencing the services offered.
  • The user will be informed of changes via:
    • Notifications on the site or the mobile application.
    • Information emails sent to registered customers.


6. Reservations and quotes

6.1. Terms:
  • Reservations can be made via:
    • Preya's website.
    • The Preya mobile application.
    • A quote issued by Preya and accepted by the customer.
    • A transport voucher validated by the customer.
    • Requests made via a tool or a marketplace in partnership with Preya.
    • Directly to the Preya team by phone or email.
  • A reservation is considered to be confirmed only after validation of payment by the customer.

6.2. Accuracy of the information:
  • The Customer undertakes to provide exact information (departure address, destination, time, date, number of passengers, etc.).
  • In the event of incorrect or incomplete information, Preya reserves the right to cancel the reservation after trying to contact the customer for correction.

6.3. Quote and vouchers:
  • The quotes provided by Preya have a validity of 30 days from the date of issue, unless otherwise indicated.
  • The validation of a quote is an acceptance of the offer and results in confirmation of the reservation.
  • Transport vouchers serve as proof of booking for the customer.


7. Price and payment terms

7.1. Pricing
  • The racing prices are displayed in euros (€) and include all applicable taxes .
  • A fixed reservation tax of € 5 (five euros) is applied to each race and added to the total amount displayed before the validation of the order.
  • A mileage price scale is available on the Preya website .
  • Discounts and promotions can be applied according to the specific conditions indicated on the site or application.

7.2. Payment methods:
  • Payment by bank card, electronic portfolio, bank transfer , cash or any other electronic payment method proposed by Preya.
  • Payments are secured by an approved payment service provider .
  • The funds are placed in a sequestration account until the service is completed to guarantee customer safety.

7.3. Unpaid and fraud:
  • In the event of non-payment or suspected fraud, Preya can cancel the reservation and suspend or terminate the customer's account.
  • Any attempted fraudulent payment will be reported to the competent authorities.


8. Right of withdrawal

  • In accordance with article L221-28 of the Consumer Code , the right of withdrawal does not apply to the transport services of persons on a determined date or period.
  • However, Preya allows changes and cancellations under conditions (see section 9).


9. Cancellations, no-show and compensation for waiting time

9.1. Cancellation by the customer
  • Cancellation more than 72 hours before the service : invoicing of 30 % of the initial amount to cover the costs incurred.
  • Cancellation between 48 and 24 hours before the service : invoicing of 70 % of the initial amount, including preparation costs and loss of opportunity.
  • Cancellation less than 24 hours or in the event of "no-show" : invoicing of 100 % of the initial amount, except in the event of a duly justified force majeure .
  • Cancellation without notice (less than 48 hours before the service) : the service is due to 100 % of the initial amount.
  • Late reservation (less than 12 hours before the service) : In case of cancellation, the invoicing is 100 % of the amount excl.
  • Any cancellation must be notified in writing.

9.2. Customer No-show
  • Maximum waiting time :
    • Standard races: 10 minutes after the agreed schedule.
    • Airports: 1 hour of free waiting in the event of flight delay; Beyond that, the service will be considered a no-show (therefore the rules of the no-show apply) .
    • Trains: 30 minutes after the new train schedule; Beyond that, the service will be considered a no-show (therefore the rules of the no-show apply) .
  • Absence of the customer beyond the maximum waiting time :
    • The service is considered to be a no-show , and the complete invoicing applies without possible reimbursement .

9.3. Driver's no-show If the driver does not show up in a reasonable time and without justification, preya Gets involved in:
  • Find a replacement driver as soon as possible and inform the customer.
  • Propose a Adapted alternative solution :
    • Customer reachable with another approved transport service provider .
    • Total or partial reimbursement , depending on the circumstances.
    • Commercial compensation (having or awarding a future service, if applicable).
  • Open an internal investigation to determine the causes of the delay or no-show and apply the necessary measures to the driver concerned .
Exceptions and responsibility:
  • Preya cannot be held responsible if the delay or absence of the driver is due to a case of force majeure .
  • If the delay is due to a proven fault of the driver, Preya will apply contractual sanctions and take the corrective measures necessary to avoid any recurrence .
9.4. Changes
  • Changes accepted up to 12 hours before the service , subject to availability and with additional costs .
  • Any modification requested within 12 hours of the service will result in additional costs in addition to the initial invoicing , calculated according to the necessary adjustments.
  • Late modifications (less than 24 hours before the service) : invoicing of 50 % of the initial amount to cover the costs incurred, except in cases of force majeure .


10. Force majeure

A case of force majeure, as defined by theArticle 1218 of the Civil Code, is an event unpredictable, irresistible and independent of the will of the parties, preventing the execution of the contract.
Are considered to be cases of force majeure, but without limiting themselves:
  • Natural disasters (storms, floods, fires, etc.);
  • Epidemics and government restrictions (confinement, border closure, etc.);
  • Attacks, armed conflicts, war.

Specific exclusions of force majeure : Are not considered to be cases of force majeure:
  • Flight cancellation , unless it results directly from a natural disaster, a government prohibition or a major conflict.
  • Train cancellation , unless it is due to an independent event of the railway company or the customer (eg natural disaster, closure of stations by the state).
  • Poor customer organization for a seminar or an event (delay, absence of logistics information, accommodation problem, lack of participants).
  • Contests and unusual traffic incidents (eg closed road, major accident disturbing traffic).
  • Vehicle breakdowns or isolated technical problems.
  • Economic or financial constraints of the customer.
  • Any event due to neglect or a contractual breach of one of the parties.

In case of force majeure:
  • The contractual obligations of the part concerned are suspended without penalty for the duration of the force majeure event.
  • The party concerned must immediately notify the other party in writing, by providing the official supporting documents for the case of force majeure.
  • If the force majeure persists beyond 30 days, one or the other of the parties may terminate the contract without compensation.

11. Intellectual property

11.1. Content protection
  • All the content Present on the site https://preya.fr and on the preya mobile application are protected by the intellectual property law, including but without limiting yourself:
    • Texts, articles, descriptions, editorial content.
    • Images, graphics, logos, icons, illustrations, videos.
    • Sound elements (ex: music, sound effects).
    • Software, source codes, scripts, user interfaces.
    • Databases formed and managed by PREYA.
  • These elements are the exclusive property of Preya or are used with the authorization of their respective owners.

11.2. Intellectual property rights
  • PREYA holds all intellectual property rights on:
    • The editorial content published on the site and the application.
    • Graphic design , ergonomics , and general structure of the site .
    • The technology used to develop and use online services.
  • Any reproduction, representation, dissemination, marketing, modification, adaptation, translation, translation, transformation, or use, total or partial, of the aforementioned elements, without prior written authorization of Preya, is strictly prohibited and constitutes a counterfeit that can engage the civil and criminal liability of the user.

11.3. Authorized use
  • The user is authorized to consult and print the pages of the site for strictly personal , private and non -commercial .
  • Any use for commercial, advertising purposes, or for lucrative exploitation is prohibited without preya written agreement.
  • The User undertakes not to delete or modify the mentions of copyright or intellectual property present on the content.

11.4. Brands and Logos
  • Brands , trade names, logos, slogans , and other distinctive signs of preya are marks deposited and protected by brands law.
  • Any reproduction, use or affixing of these brands and logos, without prior written authorization of Preya, constitutes an infringement and is strictly prohibited .
  • The User undertakes not to delete or modify the mentions of copyright or intellectual property present on the content.

11.5. Hypertext links
  • The site https://preya.fr may contain hypertext links referring to third -party sites.
  • Preya cannot be held responsible for the content , the privacy policy , or for the practices of these external sites.
  • The creation of hypertext links pointing to the preya site is authorized, subject to:
    • Do not distort the content of the Preya site.
    • Do not mislead on the origin of the content.
    • Do not harm the image of Preya or its reputation.
  • Preya reserves the right to request the deletion of a link if it considers that the source site does not respect these conditions.


12. Personal data protection

12.1. Personal data collection
  • Preya collects the personal data of the User in compliance with the General Data Protection Regulations (GDPR) and the French law "Data Protection" .
  • The collected data includes, but is not limited to:
    • Personal information : Last name, first name, email address, telephone number, postal address.
    • Reservation information : details of reserved journeys, transport preferences.
    • Payment data : payment method used (banking information is not stored by preya).
    • Navigation data : IP address, cookies, connection newspapers.

12.2. Treatment purposes
  • Personal data is collected for:
    • Management of reservations and payments.
    • Communication with the Customer to inform him about the Preya services (order confirmations, journey notifications, reservation modifications).
    • Improving the user experience and the services offered.
    • Site safety and fraud prevention.
    • Marketing and commercial prospecting actions , with the customer's prior consent.

12.3. User rights In accordance with GDPR, the user has the following rights:
  • Right of access : Obtain confirmation that its data is processed and receive a copy.
  • Right of rectification : request the correction of inaccurate or incomplete data.
  • Right to erasure (right to be forgotten) : request the deletion of your data under certain conditions (e.g. withdrawal of consent).
  • Right to limit processing : limit the processing of your data in certain cases (e.g. dispute of data accuracy).
  • Right to portability : receive the data provided in a structured format and transmit it to another controller.
  • Right of opposition : to oppose the processing of your data for direct marketing purposes.

12.4. Data security
  • Preya sets up Technical and organizational security measures To protect personal data against:
    • Unauthorized access.
    • Unauthorized access.
    • Loss , destruction or modification of data.
  • The data is stored on secure servers located in Europe .

12.5. Contact and complaints
  • To exercise their rights, users can contact the data protection delegate (DPO) at the following email address: contact@preya.fr .
  • In the event of a dispute, the user can submit a complaint to the CNIL (National Commission for Data Protection).


13. Applicable law and competent jurisdiction

  • These CGU and GTC are governed by French law .
  • In the event of a dispute, Preya favors an amicable resolution .
  • In the absence of an amicable solution, the dispute will be subject to the exclusive jurisdiction of the courts of the head office of Preya.
  • Before any legal action, the parties undertake to seek an amicable solution within 30 days after the written notification of the dispute.


14. Contact

For any questions or assistance concerning the site, contact Preya at the following address: helpdesk@preya.fr

15. Conditions of use drivers
Please click on the title to be redirected to the conditions of driver uses

Table of contents

  1. Compulsory legal notices
  2. Definitions
  3. Acceptance of CGUs
  4. Essential characteristics of services
  5. Access and use of the site
  6. Reservations and quotes
  7. Payment price and terms
  8. Right of withdrawal
  9. Cancellations, no-show and compensation for expectation time
  10. Force majeure
  11. Intellectual property
  12. Protection of personal data
  13. Applicable law and competent jurisdiction
  14. Contact
  15. Conditions of use drivers
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